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Khoj Rewards

Frequently Asked Questions


What is Khoj Rewards program?

Khoj Rewards is a loyalty program offered by KHOJ CITY. To access the benefits of the program, you must log in to the program through www.khoj.city.

What are POPcoins?

POPcoins is a currency that allows you to access exclusive offers and discounts when you shop on KHOJ CITY. You can earn and redeem POPcoins not only on KHOJ CITY but also on other partner brands that are part of the POPcoins program.

Is there a membership fee for Khoj Rewards?

No, there is no membership fee to participate in the Khoj Rewards program. All you need to do is click on the rewards program and join the program.

How many POPcoins do I get for shopping on KHOJ CITY?

You will receive 5 POPcoins for every Rs. 100 spent on KHOJ CITY. For instance, if you purchase a product for Rs. 1000, you will earn 50 POPcoins. Once your order is delivered, the POPcoins will be credited to your account after the return period (if any) has ended. Once the POPcoins are credited, you can redeem them immediately. However, please note that you will not earn any POPcoins for reward purchases.

What is the validity period for POPcoins?

POPcoins are valid for 1 year from the date they are credited to your account.

What are the ways to use POPcoins?

Here are some ways you can use the POPcoins you earn on KHOJ CITY:

  • Redeem them for exclusive offers and discounts on KHOJ CITY products.
  • Use coins to access offers on lifestyle areas like movies, events, OTT subscriptions, and travel to over 50 destinations through Khoj Rewards Rewards.
  • Use coins to get discounts on partner brands participating in the POPcoins program.

Is it possible to cancel rewards redeemed with POPcoins?

No, once you have redeemed rewards using POPcoins, it is not possible to reverse the transaction.

Is it possible to use POPcoins as the sole payment method for shopping on KHOJ CITY?

No, it is not possible to use POPcoins for the entire purchase amount. POPcoins can only be used to get a discount on a certain value of the cart, and the discount percentage is available on our website.

When will POPcoins be credited to my account after purchase?

Once your order is delivered, the POPcoins will be credited to your account after the return period (if any) has ended.

What happens to the POPcoins used for a purchase if I cancel or return the order?

 

If you cancel the order, the POPcoins used for the purchase will be credited back to your account immediately.
If you return the product, the POPcoins used for the purchase will be credited to your account once the product has passed the quality check and the return has been approved.

If I cancel the order, will the POPcoins that were to be credited to my account also be cancelled?

Yes, the POPcoins that you were supposed to earn will be revoked for the cancelled order.

Where can I check the details of my POPcoins?

To view the details of your POPcoins, please follow these easy steps on the KHOJ CITY website:

  • Log in to Khoj Rewards.
  • Navigate to the bottom of the page and click on the "Check History" button. This will take you to the coins history page, where you can check the status of your POPcoins, including whether they are 'on the way,' 'credited,' 'redeemed,' or 'expired.'
Based on 4104 reviews
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(5)

Product was very nice 😍 quality the best 👍

🤩

The earrings are beautifully crafted. They literally elevated my look. But the quality of stopper needs improvement. One of the earrings kept falling off my ear. Maybe a hook shaped attachment would work better.

Mene jisko gift diya usse bahot ach6a laga

It's awesome product , the quality is soo good 👌🏻

Awsum quality earrings

It's extremely beautiful
Must try these designs instead of wearing kundan earrings
Awsum 🌟🌟🌟

I loved the product
It's too good
Very good quality
Super fast delivery
Thank you

Darpan Earrings

I bought it as a gift for my sister who was visiting from USA. She absolutely loved it. Immediately wore it for a get together too. I bought the same thing but yet to wear it for an occasion. Will do soon. I love your collection. Keep the great work up!

Gorgeous hand painted earrings

Loved accessorizing this vibrant and beautiful hand painted earrings with my ethnic attire😍

K
Handmade Rakhi Hamper - 018
Kamya Jangbahadur
Beautiful bhaiya bhabhi rakhi hamper

This is such a lovely hamper curated keeping in mind the love and bond between a brother and sister. Perfect for all the sisters celebrating the ocassion with your Bro and Bhabhi😍

Every item I have purchased has been very nice. I am very happy to receive the items

First of all superfast delivery so thank you for that
And I really love the bracelet it's so amazing it is same as shown in the image🫶🏻

awesome

beautiful finish...simply loved it

Deliver is good always but in this time my product is damaged so that’s why this time little disappointed

NISHANT HANDPAINTED PURPLE (NECKLACE) SET

It’s a handpainted jewellery beautifully crafted. I like the concept.

Amazing ❤🥰😍

Really amazing😍😍 I love it❤ suitable for daily use ☘️❤

It's good for daily wear
I like it

As said free size it’s not
It’s fitting tight on my wrist n as far as I know bracelet should be little loose n not like watch

Product is very good.

I received different style than what I ordered
Hope I will get an exchange
I attached the picture

It's amazing and Ioved it thank you khoj.city for the lovely bracelet

Love the product exactly like it was shown in the picture 😊

Those earnings were so stunning and beautiful 🥹I just loved it and I would really love to be part of this giveaway again 🥹
And I'll share it on my IG also❤️
Thank you KHOJ.CITY

Loved the product but smaller in size

Firstly when I ordered I was not sure about the product and had a doubt. But you delivered on time and the product was same as shown and what I ordered. So happy with your product.

Bful designs.. Superb quality.. Purchased 3 braclets .. Great customer support service to solve any issue ..

Small suggestion - please use a lil bigger pouch to pack, its really diff to take them out and put it back.