Frequently Asked Questions
Everything you need to know about Khoj.City handmade jewellery
What makes Khoj.City jewellery unique?
Every piece at Khoj.City is handpainted and handcrafted by women artisans across India using traditional art forms like Madhubani, Warli, and Pattachitra. Our jewellery is lightweight, made from eco-friendly materials like cardboard and fabric, and features vibrant colors and unique designs you won't find in mass-produced jewellery.
Are your products really handmade by women artisans?
Yes, 100%. Each necklace, earring, and choker is crafted and painted by hand by skilled women artisans in India. We work directly with artisan communities to provide fair wages and preserve traditional craft techniques. Every piece is unique because it's made by human hands, not machines.
How long does delivery take?
We offer free delivery across India. Most orders are delivered within 5–7 working days. For special handmade items, delivery may take up to 7–10 days as each piece is crafted fresh. You'll receive tracking information once your order ships.
Do you offer Cash on Delivery?
Yes! Cash on Delivery (COD) is available across India. You can pay for your order when it arrives at your doorstep — no advance payment needed.
What is your return and exchange policy?
Due to the handmade nature of our products, we have a no replacement policy for most items. However, if you receive a damaged or defective product, please contact us at support@khoj.city within 48 hours of delivery with photos and we'll resolve it promptly.
How do I care for handpainted jewellery?
Store your handpainted jewellery in a dry place away from direct sunlight and moisture. Avoid contact with water, perfumes, and chemicals. Gently wipe with a soft, dry cloth after wearing. With proper care your jewellery will last for years while maintaining its vibrant colors.
Do you ship across all of India?
Yes, we offer free shipping to all states and union territories across India — Delhi, Mumbai, Bangalore, Chennai, Kolkata, and every smaller city in between. Handmade jewellery delivered to your doorstep at no extra cost.